I have to admit, once I tweeted my unhappiness with American Family, they jumped on it and the issue was resolved within 24 hours. I received no fewer than 3 phone calls in 12 hours from both the adjuster and her supervisor, indicating they were issuing a check for the amount of the estimate and sending it out that day. Plus they called Enterprise and arranged for a rental car for me. Sure enough, the check arrived Monday and the rental car was ready to go. Hopefully by Friday my car is back to (almost) new and this whole issue will be behind me. I loved seeing that American Family‘s social media presence is tied to tightly (and apparently has a good system in place as well) to their customer service group. They took what was a highly frustrating experience and made it much more tolerable. Well done!
The Daily Krier is running commentary on what's happening in my life on a regular basis. I write about things that interest me -- my family, my hobbies, my career in marketing. The blog was born from my interest in writing, my need to become more involved in all things related to social media, and my desire to start on my personal brand. The blog title is a play on my last name. It's technically pronounced "kreer" but everyone pronounces it as "cry-er". The mis-pronounciation lends itself extremely well to the title, don't you think?