About a month ago I was involved in a car accident. I wasn’t at fault, another driver attempted to switch lanes but didn’t look before doing so and crashed into the passenger side of my car. At first the damage didn’t seem to bad but I later realized I could not open the front passenger door of my car. Finally got the claim going through the other driver’s insurance company, American Family Insurance, a week later and things started progressing quickly….at first. The adjuster I spoke to on the phone dispatched another adjuster within 2 hours to come to my place of employment to look at the car and estimate the repairs ($2,600 worth, by the way). And that’s where this story comes to a screeching halt.
Fast forward to today, December 2. For the second time this week I made a call to the adjuster I originally spoke to on the phone. When I called yesterday, I was told she had been on vacation since November 19 and no one had done anything with the claim since that time but she assured me she would reach out to the other party that day. I heard nothing by noon today so I tried to call her again. This time I got her voicemail message which indicated she only worked until noon today. Given that we’re coming up on a month since the accident happened and my passenger door is still unable to be opened, I was MAD. So I went onto Twitter and tweeted a message using @amfam to explain my displeasure. Within an hour I had a response from someone at American Family, apologizing and asking if I would send details to a specific email address. I did that and within an hour I also had an email response. Within 45 minutes of that email, I received a voicemail from someone at American Family who said she would call me again tomorrow first thing.
So kudos, so far, to American Family, to listening to the chatter on Twitter. And kudos for having the processes in place to do something from that point forward. Now we’ll see just how quickly they issue the money so I can get my car fixed. Stay tuned…..
The Daily Krier is running commentary on what's happening in my life on a regular basis. I write about things that interest me -- my family, my hobbies, my career in marketing. The blog was born from my interest in writing, my need to become more involved in all things related to social media, and my desire to start on my personal brand. The blog title is a play on my last name. It's technically pronounced "kreer" but everyone pronounces it as "cry-er". The mis-pronounciation lends itself extremely well to the title, don't you think?