I had a surprisingly pleasant experience today when returning something to a local hardware store.  My husband and I had purchased 5 sets of white net lights for the bushes outside our front living room window. When putting them outside one of the sets didn’t work and, unfortunately, I had thrown the receipt away already. We went back to the store today to exchange them and, of course, they were sold out so we had to return them.  Expecting a hassle for not having the receipt, I was directed to a kiosk where I could look up my purchase history and print a replacement receipt.  Now that’s making it easy for the customer!