Comments on: Hilton Hotels is NOT Listening http://www.dailykrier.com/2009/09/23/hilton-hotels-is-not-listening/ Wed, 22 Jun 2011 19:04:18 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Rikki http://www.dailykrier.com/2009/09/23/hilton-hotels-is-not-listening/comment-page-1/#comment-1330 Rikki Sun, 04 Oct 2009 00:34:01 +0000 http://www.dailykrier.com/?p=452#comment-1330 Hi, I'm in a similar situation of win the fight, lose the customer :(. Today while trying to reserve a vacation stay with those hard earned points during my days as a road warrior I had a shocking surprise waiting for me at the other end of the line (enough to give someone feeble a heart attack)! I was told that ALL my 162000+ points at Hilton Honors were forfieted due to inactivity on my account in the past 12 months! Hello! Someone should have send a letter informing me of such - but NO, the points are gone - poof! Even though I requested to speak to a supervisor, I got the same canned response that we had send you letters (LIARS!!) informing of such and if I want the points reinstated - I would get additional 5000 points for every stay I make in the next year or I would have to make 5 unique stays to get them back. This treatment to me suggests that they just don't care!!! I would greatly appreciate to get the name of that PR guy who assisted Barry. This behavior from Hilton is unacceptable and I don't want to go sulk over this $2000 loss - that's right! If you were to buy these many points from Hilton it would cost you over $2k!! Hi,

I’m in a similar situation of win the fight, lose the customer :( . Today while trying to reserve a vacation stay with those hard earned points during my days as a road warrior I had a shocking surprise waiting for me at the other end of the line (enough to give someone feeble a heart attack)! I was told that ALL my 162000+ points at Hilton Honors were forfieted due to inactivity on my account in the past 12 months! Hello! Someone should have send a letter informing me of such – but NO, the points are gone – poof!

Even though I requested to speak to a supervisor, I got the same canned response that we had send you letters (LIARS!!) informing of such and if I want the points reinstated – I would get additional 5000 points for every stay I make in the next year or I would have to make 5 unique stays to get them back.

This treatment to me suggests that they just don’t care!!!

I would greatly appreciate to get the name of that PR guy who assisted Barry. This behavior from Hilton is unacceptable and I don’t want to go sulk over this $2000 loss – that’s right! If you were to buy these many points from Hilton it would cost you over $2k!!

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